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They are giving me the identical reply, even today. No other particulars, no further informationhas been supplied to me.
As a result, we had been unable to analyze additional and had to reject the grievance due to the player’s lack of communication. Thank you very much for submitting your grievance. In such circumstances the place a deposit has never been credited to the player‘s casino account, we usually advocate contacting your fee supplier first.
If they really did transfer my money to ASTROPAY, why can’t they just present the proof? The exhausting reality is that they have probably vanished with my money. They do not seem to have any intention of paying me again. I even have supplied all the information and pdf that I even have from my financial institution that my money was despatched successfully, it was instantly taken off my bank account. I have uploaded 100€ to lala.guess on the 8th of Aug utilizing my financial institution app and bancontact method which they provide on their website and it’s still not credited to my account. It’s been more than per week if ready time.
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Thank you on your cooperation, and please don’t hesitate to contact our Complaint Resolution Center when you run into any points with this or another on line casino in the future. I really hope they credited because there was an actual downside and never because I wrote 2 official complaints. I don’t recommend this casino to anyone till I do not see my case resolved. After 4-5 days have contacted Lunu support and Zen.com. Lunu Support was actually responsive and advised me that the transaction was successful. After ready few hours, I contacted lala.bet support who told me that they are working on it, I will get it soon.
- The participant later confirmed that the deposit was processed successfully, due to this fact we marked this complaint as resolved.
- After waiting few hours, I contacted lala.wager assist who told me that they’re working on it, I will get it soon.
- In different words, LALABET disappeared with my money and would not want to pay me.
- However, ASTROPAY denies receiving any such quantity.
The participant later confirmed that the deposit was processed efficiently, subsequently we marked this complaint as resolved. The player from Brazil had requested a withdrawal lower than two weeks previous to submitting the criticism. The fee hadn’t been processed at the moment. We had suggested the participant to be affected person and wait at least 14 days for the withdrawal to be processed. We attempted to follow up with the player but acquired no response.
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I requested a withdrawal of 1942 BRL, however after 10 days, when I checked again, I was knowledgeable that the fee had been cancelled. Strangely, the amount didn’t mirror again into my LALABET account. They claimed to have transferred the cash to ASTROPAY.
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However, ASTROPAY denies receiving any such amount. As it stands, LALABET has effectively disappeared with my money and is refusing to make the cost. The participant from Belgium deposited €100 into LalaBet Casino greater than per week in the past, but the quantity has not been credited to his account yet.
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They are refusing to take action and it appears very doubtless that they’ve run off with my cash. They don’t seem to wish to pay me back. I requested a withdrawal of 1942 BRL, after 10 days I got in contact and they informed me that the cost was cancelled, nonetheless, the amount didn’t return to my LALABET balance. They say they despatched the money to ASTROPAY, ASTROPAY says they did not obtain any quantity. In different words, LALABET disappeared with my money and would not want to pay me. I tried to get a affirmation receipt or any proof that the amount was indeed delivered to ASTROPAY, however they outrightly refused to provide it.
I requested proof that the amount was actually delivered to ASTROPAY, however they refused to indicate it. If the amount was truly delivered to ASTROPAY, simply provide proof. The actuality is that they disappeared with my money. I’m glad to hear that your concern has been resolved successfully. I will now mark the criticism as ‘resolved’ in our system.
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I requested a withdrawal of 1942 BRL, after 10 days I received in touch they usually advised me that the payment was cancelled, however the quantity is not exhibiting in my LALABET account. They claim they despatched the money to ASTROPAY, but ASTROPAY denies receiving any money. In quick, LALABET seems to have disappeared with my money and they’re refusing to pay me again. The complete course of takes a verification from Lunu than 2-3 clicks and the money is transferred. I asked them to supply proof that the quantity was really transferred to ASTROPAY, however they declined. If the transaction to ASTROPAY was actually made, why won’t they supply the confirmation?
